News

"The contract was won in the tender process in which we had started together with Hostlogic - Hungarian SAP partner - said Piotr Pytlakowski, President of Comtrust.

Comtrust - the SAP Contact Center specialized partner announced the signing of contract and implementation in the Hungarian Sole-Mizo - the Bonafarm Group company. This is the first implementation of the SAP Contact Center solution on the food market in Central and Eastern Europe.

 Comtrust - the SAP Contact Center specialized partner announced the signing of contract and implementation in the Hungarian Sole-Mizo - the Bonafarm Group company. This is the first implementation of the SAP Contact Center solution on the food market in Central and Eastern Europe.
The implementation project for customer service in Bonafarm Group includes SAP CRM and SAP Contact Center. The agreement was signed in April this year and after 6 months the two systems have been integrated and started. During next steps of the implementation both systems will be expanded on all the company branches. Polish team is responsible for the telecommunications and contact center part and integration with SAP CRM as well.
"The contract was won in the tender process in which we had started together with Hostlogic - Hungarian SAP partner - said Piotr Pytlakowski, President of Comtrust. Bonafarm is our next SAP Contact Center implementation in Hungary. Last year we implemented SAP Contact Center and integrated it with SAP CRM in Hungaropharama - pharmaceutical warehouse, and two years ago - in EDV Hungarian Water Works."
More and more companies, as well as in Poland, decide to support their customer service operations with two SAP systems dedicated this area - CRM and contact center. Thanks to the integrated environment companies gain a powerful tool with extensive functionality. Costs of implementation and maintenance are much lower in comparison to infrastructure based on different vendors solutions.
Sole-Mizo is a Hungarian milk production company with 5 factories (four in Hungary and one in Serbia). Sole-Mizo products are popular in Hungary and the Balkan countries, particular in Kosovo, Bosnia, Macedonia and Romania. The company employs 700 workers.
Comtrust was established to offer SAP Contact Center in cloud. In 2012, the company expanded its range solutions with Jacada and Collab. Comtrust’s offer currently fully meets all needs of the contact center market in Poland. It offers one of the leading contact center solutions, workforce management platform, video channels and solutions for smartphones and unifying agent desktop.
HostLogic is a leading SAP Gold Partner in Hungary. The company has contracted the largest number of new clients in the past 10 years in Hungary due to its innovative CRM, BI and ERP solutions. It has gained several international SAP certifications for its SAP based Cloud, Hosting, Consulting and HANA services.

 

Press release Budapest, Warszawa Nov 2014

17th December 2014

back

 

Thank you for your interest! Please, fill out the below form in order to let us contact you.






The fields marked with * are mandatory!

Please fill out the mandatory fields!

Please provide a valid e-mail address!